Customer Service

As an existing ICS Mortgages customer, we are dedicated to assisting and supporting you throughout your mortgage term. We want to ensure that you get an excellent level of service from us at all times.

Throughout this site you’ll find details of your customer service team, answers to some frequently asked questions and guidance if you are having difficulty with your mortgage repayments.

We can help you with:

  • General queries on your mortgage account
  • Amending your bank or contact details
  • Changing your repayment date
  • Explaining your annual statement
  • Managing your mortgage if you are in financial difficulty
  • Flexible mortgage options
  • Topping up your mortgage

For information on the Central Credit Register please click here.

For Distant Marketing Information please click here.

For information on switching your Buy-to-Let Mortgage from ICS Mortgages to another lender click here.

Click here for a copy of our SME information booklet

For details as to how our variable rate is calculated click here.

Customer Service Team

Our customer service team are always ready to answer any queries you may have. All you need to do is either call us on 0818 542 542, email us at, or request a call-back and one of our qualified advisers will be delighted to assist you.

Our offices are open Monday to Friday 9.00 am to 5.30 pm.

Postal address: ICS Mortgages, PO Box 1077, Maynooth, Co. Kildare, Ireland.

WARNING: You may have to pay charges if you pay off a fixed-rate loan early.

WARNING: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit in the future.

WARNING: The interest rate on this loan may be adjusted by the lender from time to time. The cost of your monthly repayments may increase.

WARNING: If you have an interest-only mortgage the entire amount that you have borrowed will still be outstanding at the end of the interest-only period.

WARNING: Your Buy-to-Let property is at risk if you do not keep up payments on a mortgage or any other loan secured on it.