Arrears Support

At ICS Mortgages, we are committed to helping our borrowers through the good times and the bad.

Changes in your circumstances can put huge pressures on your finances and can quickly result in a missed home loan repayment and your account falling into arrears. If you are having difficulty meeting your loan repayments, or fear you may be getting into financial difficulty, please talk to us as soon as possible, the sooner you tell us the more we can do to help you.
The team in our Arrears Support Unit will work with you, they are experienced and well trained in managing such challenges and will use their expertise to help find a resolution that suits your current situation.

For Owner Occupier Borrowers

Our focus is to keep our borrowers in their family home wherever possible, where they are working with us to prioritise their home loan repayments.

If you are worried about meeting your mortgage repayments or your circumstances have changed, please contact us as soon as possible.’

Phone: 0818 542 542. Email: customerservice@icsmortgages.ie

Alternatively, you can start the process by filling in and returning the attached Standard Financial Statement (SFS) to us at PO BOX 1077, Maynooth, Co Kildare. (Link Below under SFS section)

Mortgage Arrears Resolution Process (MARP)

The Central Bank of Ireland has implemented regulations, the Consumer Protection Code 2025 (“CPC 2025),  which set out the Mortgage Arrears Resolution Process (“MARP”) which mortgage providers must follow and is designed to protect your family home or primary residence in times of financial stress. The CPC 2025 applies to a mortgage taken out on your “Primary Residence”. This is either a residential property which you occupy as your family home, or is your only residential property in the State.

Under the CPC 2025 , ICS Mortgages has introduced a process designed to assist borrowers who are in arrears with their mortgage repayments or have expressed a danger of going into financial difficulties or is concerned about going into arrears.

This four-step process is called the Mortgage Arrears Resolution Process (MARP). If you would like to know more about MARP or would like to get the process started, please contact us. Our Arrears Support Unit will provide you with help and advice.

Click here for a copy of our MARP booklet

Standard Financial Statement

We will need you to complete a Standard Financial Statement (SFS) so we can assess your account for an alternative repayment arrangement.  If you would like to get the MARP process started straight away, simply complete the SFS and send it to us by email or post, if you need assistance completing it, you can call us and we can help you

Click here to download our SFS or visit the Central Bank of Ireland website:

https://www.centralbank.ie/consumer-hub/consumer-guides

Arrears Charges

If you do not pay us a repayment instalment or other sum of money by the date you were due to pay it, we will continue to charge you interest on the amount that is outstanding, including the arrears, at the current rate of interest applied to your mortgage account.

In addition, we may charge you a surcharge fee. We do not charge borrowers a surcharge fee when they are both (a) in a Mortgage Arrears Resolution Process ; and (b) are cooperating reasonably and honestly with us.

Information regarding the Code of Conduct for Mortgage Arrears

Buy To Let Borrowers

If your mortgage is secured upon a property that is not your Primary Residence, (for example a buy-to-let investment property) and you are having difficulty meeting your mortgage repayments; there are other protections available to you. ICS Mortgages will be happy to work with you to help find a solution. You do not benefit from the protections of The Mortgage Arrears Resolution Process (MARP).

Please talk to us as soon as possible, the sooner you tell us the more we can do to help you.

Phone: 0818 542 542. Email: customerservice@icsmortgages.ie

Alternatively, you can start the process by filling in and returning the attached Income and Expenditure (I&E) Form to us at PO BOX 1077, Maynooth, Co Kildare. (Link Below under SFS section). If you need assistance completing it, you can call us and we can help you.

Income and Expenditure form.

If your account is not brought up to date or a satisfactory revised repayment arrangement is entered into, we will appoint a Receiver over the Property.  Please note that, regardless of how a property is repossessed and disposed of, you will remain liable for any outstanding debt, including any accrued interest, charges, legal, selling and other related costs. The associated costs or charges are likely to include the following; legal, selling, taxation, service charges and other related costs. The approximate guide of these costs would be €10,000.

On request, we will write a letter to you outlining the impact of not bringing your account up to date or entering into a revised repayment arrangement.

Useful Contact Information

If you would like to seek independent financial advice please contact your financial adviser or the Money Advice and Budgeting Service (MABS). MABS offers free and confidential independent advice and assistance with managing your finances. If you wish to seek advice and assistance from MABS the contact details are as follows:

Money Advice and Budgeting Service (MABS)
Phone: 0818 07 2000
Email: helpline@mabs.ie
Website: mabs.ie

Abhaile – Free mortgage arrears support

Abhaile is a service to help homeowners find a resolution to home mortgage arrears. Depending on your situation, Abhaile provides vouchers for you to get financial advice, legal advice or insolvency advice and help from experts. The vouchers are available through MABS. Find out more about Abhaile.

The Citizens Information Board
This is the statutory body which supports the provision of information, advice and advocacy on a broad range of public and social services including money.
They also run the Money Advice and Budgeting Service.
Mortgage Arrears Information Helpline: 076 10 74050 (9.30am – 5pm Monday to Friday).
Website: citizensinformation.ie

Please click here to find out more about the Abhaile Scheme

The Central Bank of Ireland
The Central Bank’s website provides comprehensive information on the services and entitlements available to mortgage holders who may be experiencing difficulties making mortgage repayments.
They also have a consumer guide to dealing with your lender when you are in mortgage arrears
Phone: 0818 681 681
Website: Mortgages & Financial Difficulty | Central Bank of Ireland

Office of the Revenue Commissioners
This website will explain all the information on tax credits and benefits you may be entitled to.
Website: revenue.ie

Insolvency Service of Ireland
Under the Personal Insolvency Act 2012, you have the right to consult with a Personal Insolvency Practitioner. For more information please refer to their website.
Website: isi.gov.ie