Frequently Asked Questions

Am I still covered by Irish Regulation and protections?

Yes, you are still protected by all aspects of the CCMA/CPC/CCA and ICS Mortgages are regulated by the Central Bank of Ireland.

Are ICS Mortgages a Bank or a Building Society?

ICS Mortgages is a trading name of Dilosk Ltd, which is regulated by the Central Bank of Ireland as a Retail Credit Firm.

Can I top up my mortgage and what can the new funds be used for?

Yes, you may be able to top up your mortgage. Simply call our customer service team on 1890 542 542 if you would like to discuss topping up your mortgage. This is also known as equity release. The funds can be used for home improvements, medical expenses or education fees

Changes to TRS entitlement since January 2014 and how does this impact you?

With effect from January 2014 changes were made to the basis for calculating the monthly TRS credit due on eligible accounts.Prior to January 2014 Revenue granted TRS credits based on the amount of interest charged to a mortgage account. Since January 2014 Revenue now grant TRS on the actual interest paid on a mortgage account. The changes do not impact the TRS band or rate applicable to a mortgage account.

How does this impact you?

If your monthly mortgage repayment covers the interest charged in full, you should receive the full TRS credit – therefore no change.

If your monthly mortgage repayment partially covers the interest charged, you should receive a partial TRS credit.

If no monthly repayment is made, you should not receive any TRS credit.

Do I get charged for requesting my title deeds?

Yes, there is a fee of €63 charged when a solicitor requests the Title Deeds on behalf of our customer(s). The fee is not applicable where our customers are seeking additional funds on the same security.

How do I change my life assurance policy?

When you are completing the application form ensure to confirm to the Life assurance company that ICS Mortgages have an interest in the policy as the assurance company will then be in a position to forward the original life policy onto ICS Mortgages for placement with the deeds. You also need to contact ICS Mortgages to get a Deed of Assignment which will be signed by all parties to the mortgage and returned to ICS Mortgages for placement with the Original life policy. Following completion of the process above, ICS Mortgages will then forward out a letter of further interest to the former life Assurance company to enable the old policy to be cancelled.

How do I get the balance on my mortgage or find out how much interest I have paid?

Your mortgage balance and interest paid is on your annual statement which you normally receive in early January each year. If you do not have this to hand, you can call our customer service team on 1890 542 542.

I missed my Direct Debit last week, when will it present?

Your direct debit will automatically represent 5 working days from the date of receipt of the failure notification.

I want to apply for a moratorium how do I go about this?

You may be able to take a mortgage payment holiday of up to 3 months, if your mortgage is not in arrears. You may find this beneficial if you have a significant expense such as education expenses, medical expenses or the birth of a child. You may be able to avail of up to 3 ‘payment holidays’ over the life of your mortgage. Call our customer services team on 1890 542 542 and they will advise you.

I want to make a lump sum repayment, what will happen to my monthly repayments thereafter?

There are 2 options with regards to how your account will be amended when a lump sum payment is made. Our standard policy is for your monthly repayment to reduce in line with the reduction in balance. You can also opt for your monthly repayments to remain the same, in which case the time taken to pay the loan in full can reduce.

I was a previous ICS Building Society customer. My mortgage transferred to Bank of Ireland. Who do I contact now?

You should contact Bank of Ireland Mortgages directly on 01-6113000 and they will be able to assist you with any queries you may have.

I will not be able to pay my mortgage this month what should I do?

If you are having difficulty meeting your mortgage repayments, or fear you may be getting into financial difficulty, please talk to us as soon as possible, the sooner you tell us the more we can do to help you. The team in our Arrears Support Unit will work with you, they are experienced and well trained in managing such challenges and will use their expertise to help find a resolution that suits your current situation. You can call our arrears support unit on 1890 542 542. For details on our Mortgage Arrears Resolution Process, please refer to the ‘Help managing your mortgage section’.

My fixed rate is due to expire, what rates will I be offered?

Approximately 4 weeks (1 month) prior to your fixed rate expiring, we will write to you and explain the rate options available to you.

My Solicitor wants to view the deeds of the property?

Can you please arrange for your solicitor to put this request stating the purpose in writing and send to us at PO Box 1077, Maynooth, Co Kildare and we will arrange this. Please also ensure your signed authority is attached.

What is Tax Relief at Source TRS and how can I find out if I am receiving it?

Tax relief is available for home mortgage interest in certain circumstances. This applies in respect of a main residence only. The tax relief is granted at source and is administered by the lender. The lender either reduces the mortgage repayment by the amount of the tax relief, or a credit is lodged into the account from which the repayments are made. To find out if you are receiving it, please review your mortgage statement or call our customer services team on 1890 542 542.

What method of payments do you accept?

Our preferred method of payment is Direct Debit. However, you can also make repayments by Standing Order, Cheque, or Electronic Funds Transfer. If you would like a Direct Debit mandate please contact us on 1890 542 542.

Where are the deeds of my property located?

The deeds for your property are in secure storage.

Who are ICS Mortgages and who are Dilosk?

ICS Mortgages is the trading name of Dilosk Limited and we are regulated by the Central Bank of Ireland.

We are an Irish company and we entered into the Irish mortgage market in September 2014 when we purchased the ICS Mortgage brand, ICS Mortgage business and a portfolio of mortgages from Bank of Ireland.

We are fully regulated by the Central Bank of Ireland and aim to provide people with an alternative mortgage lender to the traditional banks. We strive to provide a first class service to all our customers and we fully operate within all the codes and legislation as required by the Central Bank of Ireland.

Why did my Mortgage transfer to ICS Mortgages in September 2014?

As part of the EU restructuring plan for Bank of Ireland, BOI were obliged to divest part of their mortgage book in order to help increase competition in the Irish mortgage market.

ICS mortgages bought a portion of Bank of Irelands' mortgage book in order to set up as a new lender and provide some competition to the traditional Banks and offer people an alternative mortgage provider. Your mortgage has not been affected and you are still fully protected under CCMA.

Will my missed mortgage payments affect my credit rating?

As ICS Mortgages is regulated by the Central Bank, we report the performance of our loans to the Irish Credit Bureau (ICB) the same way as your previous Bank did. So any missed repayments will be reflected on your Credit Bureau report.